11+ Years · Broadcast · Cloud Media · AI · SaaS
HIMANSHUSHARMA
Broadcast & Cloud Operations Specialist
I keep live broadcast and cloud-media platforms on air. Delivered 99.9% uptime across 1,500+ live NHL events with zero SLA escalations — Avid-compatible workflows, AWS Media Services, and VSAT engineering. Currently Lead Technical Specialist at GlobalXperts and Founder of The KPI Hub.
New Delhi, India·Available Immediately·Open to Relocation
11+
Years Experience
1,500+
NHL Broadcasts
99.9%
Uptime vs 99.5% SLA
0
SLA Escalations
Top 300
India Builder · VibeCon
5★
NASSCOM Agentic AI
himanshu@forge ~ zsh
What I've Built
Projects & Platforms
Production systems and open-source tools — each solving a real operational problem.
Featured · Live
The KPI Hub
B2B Category Intelligence SaaS
A high-trust B2B SaaS platform delivering real-time category intelligence through AI-synthesized daily briefs. Sole developer — product, engineering, and go-to-market.
- 95%-automated 5-engine AI content pipeline (Python · LLM APIs · WordPress REST · SerpAPI)
- Next.js 15 + Supabase (RLS) + Claude, deployed on Vercel
- Selected India's Top 300 Builders — VibeCon 2025 (YC × Anthropic × Lightspeed)
- Multiple monetization streams with early MRR growth
Next.js 15TypeScriptSupabaseClaudeSerpAPIVercel
Open Source
AetherAI
Self-Hosted AI Operating System
A privacy-first, self-hosted AI automation suite for air-gapped enterprise environments. Presented to the GlobalXperts C-suite — 11-slide deck, 9 departments, 90-day roadmap. C-suite approved.
- Docker Compose stack: Ollama · ChromaDB · n8n · OpenWebUI
- Multi-agent architecture with persistent local memory
- Zero data egress — designed for fully air-gapped deployment
- RAG + Agentic pipeline (Llama 3.3 70B · LangChain LCEL · LangGraph)
DockerOllamaChromaDBLangGraphFastAPIn8n
Live · PWA
Lumina Numerology
Offline High-Accuracy Numerology PWA
A free, fully offline numerology PWA with Pythagorean & Chaldean systems and a 5-expert consensus engine. Zero data collection — everything runs locally in the browser.
- 5-expert consensus engine for high-accuracy readings
- Installable PWA — works fully offline, no backend
- Pythagorean & Chaldean calculation systems
- Zero telemetry, zero data collection
HTML/CSS/JSTailwindPWAService Workers
Technical Arsenal
Skills & Expertise
11+ years across live broadcast infrastructure, Avid post-production workflows, enterprise networking, cloud media operations, and AI systems — organized by domain. Click any category to expand.
Career History
Experience
Broadcast Cloud Operations → VSAT Engineering → Lead Technical Specialist (NHL) → SaaS Founder & AI Builder
Apr 2025 – Present
Lead Technical Specialist — Promoted
·GlobalXperts Networks (GXI)Client: NHL / Presidio
Noida, India · Full-time
- Promoted to Lead following sustained 99.9% SLA performance; led technical escalation handling, junior engineer mentoring, and shift handoff documentation standardisation across the global NHL broadcast support team.
- End-to-end case ownership for all Tier 3/4 incidents — from initial triage through bug reproduction, RCA documentation, and corrective action closure.
- Designed and presented AetherAI (on-premise enterprise AI automation suite) to GlobalXperts C-suite — 11-slide deck, 9 departments, 90-day roadmap. C-suite approved.
Tier 3/4RCAServiceNowLeadershipAetherAISLA Governance
2025 – Present
Founder & CEO
·The KPI Hubthekpihub.com
New Delhi, India · Founder
- Building a high-trust B2B SaaS intelligence platform delivering real-time category intelligence via AI-synthesized daily briefs — 95%-automated 5-engine AI content pipeline (Python, LLM APIs, WordPress REST, SerpAPI).
- Stack: Next.js 15, TypeScript, Tailwind, Supabase (with RLS), Claude 3.5 Sonnet, Vercel.
Next.js 15TypeScriptSupabaseClaudeSaaSAI Pipelines
Jun 2023 – Mar 2025
AWS Streaming Technician – Broadcast & Cloud Operations
·GlobalXperts Networks (GXI)Client: NHL / Presidio
Noida, India · Full-time
- Tier 3/4 technical support for global live streaming across AWS MediaLive and MediaConnect — end-to-end IP video ingest, transcode, and playout pipelines for 1,500+ live NHL broadcast events.
- Maintained 99.9% uptime against contracted 99.5% SLA — zero Presidio SLA escalations, 100% ServiceNow compliance, 100% shift handoff documentation compliance.
- Configured and validated encoder/decoder parameters (Sencore, Telstra, Adtec) for frame-accurate signal delivery — codec expertise transferable to Avid: DNxHD, DNxHR, H.264/H.265, AVC-Intra, MXF/MOV.
- Designed VLAN-segmented, IGMP Snooping, QoS-enforced Layer 2/3 network topologies — applicable to Avid NEXIS fabric networking and engine zone bandwidth configuration.
- Reduced incident response time by 35% via predictive alerting frameworks; managed VTOC for post-event archiving; commissioned DSP audio systems (Biamp Tesira, QSC Q-SYS, Shure IntelliMix) with Dante AoIP.
AWS MediaLiveMediaConnectZixi/SRT/RTMPVTOCServiceNowDNxHD/DNxHRVLANDante AoIP
Apr 2021 – May 2023
Lead Technical Specialist – Broadcast, Cloud & VSAT Engineering
·KMG Tech Solutions Pvt. Ltd.Client: Hughes Communications India Ltd. (HCIL)
Sonipat, Haryana · Full-time
- Managed broadcast streaming infrastructure for a nationwide government e-learning project over VSAT — designed link budgets, EIRP calculations, bandwidth allocation, and RF parameters for satellite video delivery across hundreds of remote classrooms.
- Led technical team delivery: field operations oversight, SLA governance, client escalation management, and corrective action implementation for critical broadcast incidents.
- Coordinated multi-site VSAT installations, remote migrations, and satellite upgrades; supported NOC teams during incidents and change windows.
- Authored SOPs, configuration procedures, and operational workflow documentation; drove process improvements that enhanced incident resolution speed and SLA adherence.
VSATEIRPLink BudgetSLA GovernanceNOC SupportSOPs
Sep 2018 – Mar 2021
Sr. Network Engineer – Network & Satellite Projects
·Hughes Communications India Ltd.India · Full-time
- Executed high-throughput satellite (HTS) migration for enterprise and government VSAT fleets: RF configuration, remote site validation, post-migration quality testing; designed link budgets, EIRP calculations, and satellite delivery architecture.
- Conducted fiber route planning, OTDR testing, and splicing for broadcast connectivity; provided escalation support for hub upgrades and broadcast workflow migrations.
VSAT/HTSRF ConfigurationEIRPFiber/OTDRNetwork Architecture
Earlier Career
Senior Testing Engineer·Krishna Associates
Jun 2016 – Aug 2018 · Part-time
Route planning, field assessment, quality validation, and RCA documentation for all testing deliverables.
Technical Support & IT Operations | Process Developer·Genpact India / System Networks· Account: Samsung — AV & IT Operations
Jan 2013 – May 2016 · Full-time
End-to-end IT and AV device technical support for Samsung consumer electronics and enterprise AV lines; incident resolution, user training, MTTR reduction.
Certifications & Recognition
ServiceNow IT Leadership Professional CertificateServiceNow · 2025
AWS Elemental Media Services (MediaLive, MediaPackage, MediaStore)AWS · 2023–24
AWS Elemental LinkAWS · 2024–25
AWS MediaLive CaptionsAWS · 2024–25
AWS Storage Services Deep DiveAWS · 2023–24
AI-Driven ProfessionalAI Career Accelerator Inner Circle · 2025
SQL | Python WorkshopBe10x · Jun 2025
India's Top 300 Builders — VibeCon 2025 (YC × Anthropic × Lightspeed × Razorpay)VibeCon · 2025
NASSCOM Agentic AI Hackathon — 5-Star Buddy ReviewNASSCOM · Apr 2026
Currently Pursuing
Avid Certified UserCrestron CertifiedBiamp Tesira CertifiedQSC Q-SYS Level 1AVIXA CTS
Education
Bachelor of Computer Applications (BCA)
Shobhit University · Apr 2014 – May 2016
Diploma – Information Technology Enabled Services & Management (ITSM Branch)
Integrated Institute of Technology, Dwarka, New Delhi · 2011 – 2014
Let's Talk
Open to the Right Opportunity
Open to technical roles in broadcast engineering, cloud media operations, post-production support, or AI-driven platforms. Available immediately and open to relocation. If you're building something ambitious, let's connect.
Location
New Delhi, India
Open to Relocation
Availability
Available Immediately
Currently: GlobalXperts (NHL)
Email
hsharma.gxi
@gmail.com